FAQ

Pumps

How do you replace the o-ring in your Snap-It Apogee?

Please click on the link below to the video demonstrating the replacement of an O-ring. 
https://youtu.be/zu8LJLtaN5g

How does the Push & Twist head work?

For step-by-step instructions on using the Push & Twist head, please visit the link below:
https://www.youtube.com/watch?v=Yh8P4MgD-gg

How does the Snap-It Apogee head work?

For detailed instructions on using the Snap-It Apogee head, please see the video below.
https://www.youtube.com/watch?v=QBC6UENlGMY

Can I use the Snap-It Apogee on pumps from other brands?

We could not guarantee the compatibility of the Snap-It Apogee with non-Birzman pumps due to different specifications.
We would recommend purchasing the entire Birzman pump instead. 

What is the valve compatibility of the Apogee head?

Our Snap-It Apogee head is made in accordance with the valve standard 4.5 to 5 mm. 

If the length of your valve does not follow this standard, please use a Birzman valve extender:

Tools

Where can I get a replacement blade for the tube cutter?

The Tube Cutter has already been equipped with an extra blade, stored inside the handle. 
Remove the cap at the end and you should be able to find it. 

What are the compatibilities of the chain tools within the multi-tools?

The chain rivet extractors of the multi-tools are all compatible with 9-12 speed chains. 

Carriers

What is the compatibility of Navigator III?

Our Navigator III has a transparent 8 x 14cm touch screen and is compatible with i-phone 5/5s/6/7 and 6s.

Accessories

What is the height of this water bottle in cm?

The height of water bottle (BM10-PO-WB-01-W/K) is 18.5cm.

General

Where can I purchase Birzman products?

Please contact your local Birzman distribution partner, who would help referring you to the nearest dealer. 
The list of distributors can be found here: http://www.birzman.com/about_2.php#down_00

Where are your products made?

All of Birzman products are proudly made in Taiwan. 

Where do I get Birzman replacement parts?

Please contact the shop from which you made your purchase, or a Birzman distributor in your region: 
http://www.birzman.com/about_2.php