2021-01-15
IMPORTANT INFORMATION
VOLUNTARY SAFETY RECALL
To our Birzman community,
The safety of our customers is and will always be our highest priority.
For this reason Birzman has initiated a voluntary safety recall of all Pump Up Tubeless Inflators (BM17-PUMP-UP & BM20-PUMP-UP) delivered between 2017-2020.
We have identified a potential safety issue. The condensation of moisture produced on the inside of the Inflator during the release of high-pressure air may affect the adhesives used on the upper and lower covers, and this could impact the life-span of the product. External factors including humidity of the storage environment, atmospheric pressure and inflation over the limit may contribute to the acceleration of this outcome.
Under incorrect use such as inflating the product over the 220psi limit, the product could leak air, disassemble, or result in personal injuries.
Consumers should immediately stop using Pump Up Tubeless Inflators of either versions (BM17-PUMP-UP & BM20-PUMP-UP).
Detailed information and procedure of the RECALL will be announced within approximately 4 weeks.
29th JAN UPDATE:
Consumers are to contact the Retailer from where the purchase was initially made for a refund.
For consumers in the U.S., please email birzman.recall@gmail.com about the recall, and the refund guidelines.
We sincerely apologize for the situation, it was neither foreseeable nor actively avoidable. On behalf of the Birzman team, we would like to thank you for your support.